Refund policy

🐾 Return & Refund Policy

We want you — and your pet — to love every purchase! If you're not completely satisfied, we’re here to help.

✅ Returns

  • You have 30 days from the delivery date to return items.

  • Products must be unused, in original condition, and in the original packaging.

  • Sale or clearance items may not be eligible for return.

💰 Refunds

  • Once we receive and inspect your return, we’ll notify you of the refund status.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

📩 Start a Return

To begin your return, please contact our support team at [your support email] with your order number and reason for return.